Refund policy

We do not offer refunds for delivered handmade products, only for merchandise manufactured by third parties.  ALL handmade goods are final sale.  Please ask any questions you may have prior to purchase. 

We offer a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange for any manufactured items purchased in error.

We only offer returns on products proven to have a failed delivery by the postal service.  To be eligible for a return,  you’ll need the receipt or proof of purchase and proof of failed delivery via either screenshot or pdf of tracking info.

To start a return, you can contact us at td@thebeautymage.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at td@thebeautymage.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.